Sangoma E1 Troubleshooting 
How to use Support LoggerSimply run the 4 commands as seen in the image below (Make sure to run all commands as root user) These commands will download + run the script on your system. Once the script is finished it will provide you with a file support_logger-<date>.zip file. Simply attach this file to your ticket in order for our support team to troubleshooting your issue. 1. I need you to provide me with a clear call diagram of your environment. I need to understand exactly yoru sangoma environment. Please detail the call flow, the codecs used, the hardware involved. 2. Please then describe who in teh call diagram description does not hear the audio 3. Please submit the support logger that was requested when you submitted your ticket. That information expedites the results as it provides us all the information we need. Its a quick script that gathers the files off your system. 4. The reason we had asked you to try using the 'playback' application in asterisk was to isolate your sip network from the situation. This way we can prove if the issue is related to the Sangoma card, or simply the sip network. Once we make this quick test, it will help know where the issue is as resolve. Will you be albe to use 'playback' and make an inbound call to test? We need to process this ticket in a structured manner. If we need to get remote access to the system, we will indicate this request after receiving the above information. Looking forward to hearing from you SUPPORT LOGGER support utilities ftp link : ftp://ftp.sangoma.com/support/utils.zip NOTE: To download the support logger directly from command line run the following: wget ftp://ftp.sangoma.com/support/utils.zip unzip utils.zip chmod +x support_logger.sh ./support_logger.sh wget ftp://ftp.sangoma.com/support/utils/support_logger.sh.zip unzip support_logger.sh.zip chmod +x support_logger.sh ./support_logger.sh |