Message Nodes

Message nodes send content to the contact during a flow. They are the most commonly used nodes.

Send Text

Sends a simple text message to the contact.

• Message — The text content (up to 1,098 characters).
• Formatting — Use the toolbar to apply Bold (*text*), Italic (_text_), Strikethrough (~text~), or Code (```text```).
• Variables — Click "Add variable" to insert dynamic placeholders like {{contact.name}}, {{contact.phone}}, etc.

Send Media

Sends an image, video, audio file, or document to the contact.

• Media Type — Select Image, Video, Audio, or Document.
• Upload — Click the upload zone to select a file (max 16 MB), or drag & drop a file onto it.
• Caption — Optional text that appears below the media (images and videos only).

Interactive Buttons

Sends a message with up to 3 reply buttons that the contact can tap. Each button can branch the flow in a different direction.

• Header Type — None, Text, Image, Video, or Document. Appears above the body.
• Body — The main message text (up to 1,024 characters).
• Footer — Optional small text below the body.
• Button Type — Reply Buttons (user taps to choose) or CTA URL Button (opens a link).
• Reply Buttons — Define 1–3 buttons. Each button creates a separate output port on the node, so you can connect different follow-up actions to each button.

Interactive List

Sends a message with a list menu that the contact can browse and select from.

• Body — The main message text.
• Button Text — The text on the list-open button (e.g., "View Options").
• Sections — Groups of list items. Each section has a title and rows (items with title, description, and optional ID).

Template

Sends a pre-approved WhatsApp message template. Templates must be created and approved in your WhatsApp Business Manager first.

• Template — Select from your synced templates.
• Variables — Map dynamic values to the template's variable placeholders.

Note: Templates are required for sending messages outside the 24-hour conversation window.